Make a complaint

WorkCover has a formal complaint resolution process in place to ensure that your complaint is addressed.

Complaint

Under this process a complaint covers:

  • the conduct of staff
  • the conduct of any agency linked to our services
  • a product or service 
  • lack of access to an offered product or service.

A complaint is not:

  • a request for information
  • an explanation of aspects of a product or service
  • an appeal against a claim or levy related matter.

Making a complaint

To assist us to help you, you will need to:

  • gather all documentation that may be relevant
  • think about the questions you want answered
  • decide what it is you want us to do
  • read your rights and responsibilities
  • complete the Complaint Form below.

Contact us

Telephone us on 13 18 55 if you would like to talk about your complaint.

  

Full name
Address
Postcode
Date of birth (claims only)
Claim number
Employer number
Telephone
Mobile
Fax
Email address
TTY
Claims agent/self-insured
Claims manager
Details of complaint
How would you like us to respond to you?
Do you have a preferred language other than English for written communication?
If yes what language?
Do you have a preferred language other than English for verbal communication?
If yes what language?
  

Contact Details

Location
100 Waymouth Street
Adelaide SA 5000
Australia

Postal address
GPO Box 2668
Adelaide SA 5001
Australia DX660

Opening hours

8:30am - 5:30pm
Monday to Friday

All enquiries
13 18 55

Facsimile
+61 8 8233 2211

TTY call
(for people who have a hearing / speech impairment)
+61 8 8233 2574

Interpreting & Translating Centre call
(for information in languages other than English, call the Centre and ask them to call WorkCover)
+61 8 8226 1990